Personal Information and Storage

When you conduct a transaction on my website, as part of the process, I need to collect personal information you give such as:

• Your name

• Address

• Email address 

• Phone number

Your personal information will only be used to fulfill orders and for communication reasons. 

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My site is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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Why?

 I collect of such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide users with ongoing customer assistance and technical support;

3. To be able to contact  Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I or my business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Communications

I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about the business, or as otherwise necessary to contact you to enforce User Agreement, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email, phone or post.

 

Payments

All direct payment gateways offered by Wix.com and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.

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Analytics and Cookies

I may use software tools provided by my host site Wix to measure and collect session information to assist in data analytics including:

• Page response times

• Length of visits to certain pages

• Page interaction information

• IP address

• Methods used to browse away from the page. ​

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My website uses COOKIES for important reasons, such as:

• To provide a great experience for visitors and customers.

• To identify registered members (users who registered to the site).

• To monitor and analyze the performance, operation and effectiveness of the platform.

• To ensure the platform is secure and safe to use. 

 

You may decline the use of unnecessary cookies by clicking the decline button on the banner or clicking the X button.   

Analytical cookies can be adjusted in the settings option or completely opted out of. ​​​

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Product and store reviews

When you provide a product review via a review request email or the product pages, the following information you supply is visible to the public.

• Your Name

• Rating

• Review Title

• Review Body

• Review Date

The email entered may be accessible by the business owner and is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Moderations have been applied to specific inputs within the public review forms , meaning I must approve them before they are posted. For those trying to spam, post images, or leave a one start review the moderation is applied. This allows me to keep the website safe and so I may resolve any unhappiness prior to review. 

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The review submission form that is on the home page is a private form with information entered only visible and accessible to the business owner. Information from this form is stored in the same way stated above.

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at obsidianwhispers.shop@gmail.com​​

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Updates to this policy

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information is collected, how it's used, and under what circumstances, if any, it is used and/or disclosed.